FREQUENTLY ASKED

QUESTIONS

The Madhouse Team Store is open Monday - Sunday from 10 AM to 6 PM.

The store remains open up to one hour after the end of Bulls and Blackhawks games. Free parking is available in Lot H during store hours on non-gamedays and until 5 PM on gamedays.

Q: Can I order items online?

A: All items from the Madhouse Team Store can be ordered over the phone. Call 312-455-4600 to place an order. Standard shipping within the United States is $15 (excluding Alaska and Hawaii). 

Q: How much is standard shipping? International Shipping?

Standard shipping within the U.S. is $15 (excluding Hawaii and Alaska). International shipping rates vary. 

Q: What are store hours?

A: We open daily at 10 AM. We close at 6 PM on non-gamedays and stay open up to 1 hour after each home game. Holiday hours vary. 

What is the Return Policy?

All returns must be accompanied by the original receipt within 30 days of purchase. The following cannot be returned: final sale items, memorabilia, and custom jerseys (created with name & numbers of non-roster players).

Q: Where can I park?

A: Free parking is available in Lot H (Wood & Madison) from 10 AM - 5 PM on event days. On non-event days, free parking is available during store hours. 

Q: How can I access the Madhouse during a game?

A: Exit the concourse via section 106 and present your event ticket to return to the arena.

 
Q: Is there a Military discount?

A: Yes! The Madhouse Team Store offers a 10% Military discount.

Q: When can I view the statues?

A: Stan Mikita and Bobby Hull statues are located outside the East Atrium and can be viewed at any time. The Michael Jordan statue can be viewed during regular Atrium hours, Monday-Sunday from 10 AM - 6 PM. The Scottie Pippen statue is displayed inside the United Center at Gate 7 and is only accessible during games and events.

Learn more about each statue.

 
Mon - Sun: 10 AM - 6 PM
Gamedays: 10 AM - 1 HR Post Game
Free Parking: LOT H (Wood & Madison)
Mon - Sun: 10 AM - 6 PM
Bulls and Blackhawks Gamedays: 10 AM - 5 PM